Product Return & Refund Policy

Returns are the provision by the sellers under different categories where the option of return & refund is provided to you by the respective sellers. The return policy may not be the same for all the products under a different product category.  The product which is under the warranty period will be redirected to the service center, return & refund policies will not be eligible for such products. You can refer to the product page for the applicable return policy.

Valid reasons to return an item

1.     If the delivered Product is manufacture defect/damaged (physically damaged/broken).

2.     If the Delivered Product is incorrect/incomplete (missing product or wrong product/ different from the product presented on website)

3.     If the delivered product is different size and other quality.

Return & Pickup period

The return request must be initiated within 5 days of product return and for manufacturing defect/damage products the return request must be initiated within 3 days of receiving the product. After the return request is accepted, the product is picked within 4 days after the return request is accepted inside the valley. For the outside valley the period may extend to 9 days. After the item has been picked up, Trade Nepal will quality check the product and based on the outcome will be processed for refund or notifying the customer on any issue encountered.

 Note: For outside valley returns, customers need to drop the product at the Our pickup location.

 Return Pick-Up and Processing

For returns, the address can only be changed if the pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions:

Category

Condition

Correct Product

Product name image/ brand/ serial number/ article number and  should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories should be present in the return go

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check return tags/seals/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. Any lock must be disabled for All devices.

Undamaged Product

No any crack is breakage in any glassware and transparent plastic materials or plastic, no any physical deformation, no any physical damage of the product, there should not be scratches, the perishable goods should not be damaged, no any tears or holes in any kind of fabric materials, No any wire disconnections, The electronic product should be functioning.

Undamaged Packaging

Product's original packaging/ box should be undamaged/the cover should not be torn/ the labeling and price tags should remain as it was before.

VAT/PAN Bill

Product should be returned with VAT/ PAN bill if provided by the vendor.

 The field executive has the right to refuse to accept the return if any of the above conditions are not met.

The refund will be processed once the product is picked and quality checked by Trade Nepal.

 Refund

The refund will be processed after the product is picked and quality checked by our Team. The refund time depends on the payment method which is mentioned below.

Payment method  

If cash on delivery payment refund amount will be deposited in your bank account and other payment methods such as Esewa, Khalti, Connect IPS will be refunded, sending the same account within 7 days after product quality and packaging check.

 Shipping charge refund

The shipping and Installation charge will not be refunded. If the refund is initiated due to manufacturer defective/damaged quality issues then the shipping charge will be refunded.